Support

Contact us

Have a question, found a problem, or just want to share feedback? Email us at praconfirmaconta@gmail.com and we'll get back to you within 2 business days. Every email is read and answered by a person.

To help us help you faster, include your iPhone model, iOS version, and a short description of what happened. Screenshots are always welcome.

Frequently asked questions

Why does Catto ask for Screen Time permission?

Catto uses Apple's Screen Time features to track how much time you spend in the apps you chose to limit, and to block them when your daily limit runs out. This permission is required for the app to work. The apps you pick never leave your device.

My usage isn't updating. What can I do?

Make sure Catto's Screen Time permission is still granted in Settings → Screen Time → Apps with Screen Time Access, then open Catto again. Usage can take a few minutes to refresh after you use a tracked app. If it still looks wrong, email us and we'll dig in.

How do I turn app blocking on or off?

Open Catto and go to Settings. You can enable or disable nap-guard at any time, and choose how firm it should be: gentle, balanced, or strict.

How do I manage or cancel my subscription?

Subscriptions are handled by the App Store. Open Settings → [your name] → Subscriptions on your iPhone, choose Catto, and manage or cancel from there. Refunds are handled by Apple at reportaproblem.apple.com.

How do I delete my data?

Catto has no account, but you can remove everything at any time. See our data deletion guide for the steps.

Where can I read your privacy policy?

Right here: privacy policy. The short version: no account, no ads, and the apps you pick never leave your device. The policy also explains our subscription, analytics, and diagnostic providers.